Privacy Policy

Introduction

Crescent Estates is committed to protecting the privacy and security of personal information entrusted to us. This Privacy Policy explains how we collect, use, protect, and share information when you use our residential services or interact with our website.

This policy applies to all personal data processed by Crescent Estates in connection with our services. By using our services or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect information that you provide directly to us when you:

• Contact us for information about our services
• Submit inquiry forms through our website
• Engage our professional services
• Communicate with us via email, phone, or in person

The types of personal information we may collect include:

• Name and contact details (email address, phone number, mailing address)
• Residential preferences and requirements
• Employment information when relevant to service provision
• Financial information necessary for lease verification
• Identification documents required for rental applications
• Communication records and correspondence

We also collect certain information automatically when you visit our website, including IP address, browser type, pages visited, and referring website. This information is collected through cookies and similar technologies.

How We Use Your Information

We use the personal information we collect for the following purposes:

• Providing residential search and placement services
• Responding to your inquiries and communicating with you
• Presenting property options that match your requirements
• Facilitating property viewings and lease negotiations
• Conducting necessary verification and due diligence
• Processing lease applications and documentation
• Providing continued client support
• Improving our services and website functionality
• Complying with legal obligations and protecting our rights

The legal bases for processing your personal data include: your consent, performance of our contract with you, our legitimate business interests, and compliance with legal obligations.

Information Sharing and Disclosure

We share personal information only as necessary for service provision and as described below:

• With property owners and their representatives when presenting you as a potential tenant
• With legal and financial professionals assisting in lease review and execution
• With service providers who assist in our operations (technology services, data storage)
• When required by law or legal process
• To protect our rights, property, or safety, or that of others

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. All third parties with whom we share information are required to maintain appropriate security measures and use the information only for specified purposes.

Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission and secure storage systems
• Access controls limiting data access to authorized personnel
• Regular security assessments and updates
• Staff training on data protection and privacy practices
• Secure document handling and disposal procedures

While we take reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but maintain commercially reasonable safeguards.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Client service records: Duration of service relationship plus seven years
• Lease documentation: Seven years following lease termination
• Inquiry information: Two years from last contact if no service engagement
• Marketing communications: Until consent is withdrawn

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule and applicable regulations.

Your Rights and Choices

You have certain rights regarding your personal information, including:

• Right to Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information in certain circumstances
• Right to Restrict Processing: Request limitation on how we use your information
• Right to Data Portability: Receive your information in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected]. We will respond to your request within one month.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze site usage. For detailed information about our cookie practices, please see our Cookie Policy.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor without parental consent, we will take steps to delete such information.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Complaints and Supervisory Authority

If you have concerns about how we handle your personal information, please contact us first at [email protected]. We will investigate and respond to your complaint.

You also have the right to lodge a complaint with the relevant data protection supervisory authority in Taiwan if you believe we have not addressed your concerns adequately.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Crescent Estates
No. 142, Fuxing South Road Section 2
Da'an District, Taipei 106
Taiwan

Email: [email protected]
Phone: +886 2 2706 3194